FAQ
Orders
Trade
Can I see the products in person before placing an order?
Most of the pieces in our collections are on display at our Paris showroom. We are open Monday through Friday from 10 a.m. to 7 p.m., and on certain Saturdays by appointment.
You can request an appointment here.
Can I cancel my order?
After placing an order, you have 24 hours to cancel. Every piece is handmande on demand.
Any changes to the order (excluding cancellations) are subject to conditions and may incur additional charges.
Are light sources included in each lighting fixture?
Yes we provide the appropriate light source with each fixture (LED bulbs, LED strips or spots with the appropriate driver). All technical data for the sources is available upon request.
How do I buy replacement sources?
Some fixtures use commercially available light sources, while others have been designed specifically by Garnier & Linker. Contact us directly either to get the light source reference or to order one from us.
What are your current lead times?
Since our products are handmade and assembled to order using various techniques, lead times vary from product to product.
Lightings: 12-14 weeks for standard products, 16-18 weeks for lacquer products.
Furniture: 16-18 weeks for standard products, 20-22 weeks for lacquer products.
Limited series and bespoke: please consult us to get lead times.
Where are your products made?
Our main concern is the quality and uniqueness of craftsmanship and thus it takes us in several places. Prototypes are always made in our workshop in the Paris area. Then for lightings, components are made by different workshops in France, Europe and Japan, and then assembled, electrified, checked and packed are made back in our workshop. For furniture we work with specialized workshops in France and Japan
Do you have a trade program for design professionals?
Yes. Our program provides access to professional prices, for qualified buyers in the design, architecture and interior design field.
You can apply to our trade program here.
Do you offer custom finishes or designs?
We offer numerous customization options, whether for finishes or size changes. Requests can be sent to us directly. Please note that it will take a few days for us to carry out a feasibility and price study. For custom brass finishes, we require a control sample for color matching.
For requests involving more significant design changes, this timeframe will be extended by a few days and may result in a preliminary study fee. A quote will be submitted for approval before any work begins.
Can I get any technical assistance when placing my order?
Yes, we can liaise with project teams before purchase, including electricians, project managers or home automation specialists, to ensure smooth installation and seamless integration.
Shipping and packing
Is packing included in the price?
For standard lightings, packing is always included in the price. It is designed to meet the specific needs of each product and can therefore be a cardboard box, a box made of a combination of cardboard and wood, or a wooden box. All packaging is designed for international shipping.
For furniture, packing is not included and is quoted upon request. In that case, they are produced by specialized companies, directly in the manufacturing facilities.
What shipping methods do you use?
We offer numerous customization options, whether for finishes or size changes. Requests can be sent to us directly. Please note that it will take a few days for us to carry out a feasibility and price study. For custom brass finishes, we require a control sample for color matching.
Can I arrange delivery myself?
Yes, in that case we will give you the address and information for pick up. If you would also like to arrange for packaging through a company of your choice, that is also possible. Please note that in this case, the products will be deemed accepted upon pickup by the packaging company of your choice, and no further claims will be accepted.
How do you deal with taxes and duties?
Each country has its own percentage rate for taxes and duties, and customers are responsible for tariffs when orders arrive in the destination country. Unless otherwise specified by us, all shipments are made under EXW (Ex Works) or DAP (Delivered at Place) Incoterms.
Please note that once an order is shipped and with the carrier, we cannot be held responsible for delays.